YOUR AWARD-WINNING LOCAL COACH TOUR & EXCURSION OPERATOR
BOOKING HOTLINES...01245-382 397 & 07899-738 963
Holiday & Short Break Fair Trading Agreement 2023/2024
YOUR CONTRACT WITH US
1 You pay a deposit: When you make your booking, you must complete a booking form, accepting on behalf of your party, the terms of this Fair Trading Agreement, and also pay a deposit of £65 per person per holiday for UK mainland tours and £75 per person per holiday for all other destinations.
2 You pay the balance: The balance payment of the holiday must be paid via the office at which you made your booking at least 8 weeks before the holiday departure date for most destinations (at least 9 weeks for Thursford Spectacular mini- breaks & some other tours – the balance pay date will be specified on your booking confirmation). If you book within the applicable balance due period you must pay the full holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply cancellation charges set out in paragraph 4 - “If you cancel your holiday”.
3 If you change your booking: If, after our confirmation has been issued, you wish to change to another of our holidays, or change departure date, we will do our utmost to make the changes, provided that written notification is received at our office from the person who signed the booking form, not later than the date on which the original holiday balance was due for payment. This must be accompanied by a payment of £15 to cover administration costs. Any alteration made by you later than the original balance date will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. You may only transfer to another tour departing within the current year. If you wish to make a transfer, it has to be to a completely new departure, you may not simply transfer the funds to another existing booking.
Other alterations such as the addition of requests or a change of boarding point that require reconfirmation to be issued must be notified and accompanied by a payment of £15 to cover administration costs.
Other alterations such as the addition of requests or a change of boarding point received less than 15 days before departure must be notified and accompanied by a payment of £15 to cover administration costs.
4 If you cancel/curtail your holiday: You, or any members of your party may cancel your holiday at any time provided that the cancellation is made by the person signing the booking form and is communicated to us in writing via the office at which you made your booking. As this incurs administration costs we will retain your deposit and, in addition, apply the cancellation charges shown below:
NOTIFICATION RECEIVED IN WRITING:
2023/24 Holiday & Short Break Cancellation Terms for UK mainland tours with an 8 week (56 day) balance due date*:
Prior to 56 days before departure: Deposit only
56-43 days before departure: 50% of holiday cost
42 days (6 weeks) or less before departure, or curtailment of holiday: 100% of holiday cost
2023/24 Holiday & Short Break Cancellation Terms for UK tours mainland with a 9 week (63 day) balance due date*:
Prior to 63 days before departure: Deposit only
63 days or less before departure, or curtailment of holiday: 100% of holiday cost
* The balance due date will be clearly stated on your invoice.
Other 2023/24 tours may have different cancellation terms, however, these will be made clear in the tour description
If the reason for cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges.
If you are prevented from travelling you may transfer your booking to another person (substitute), however, as this incurs administration costs a nominal charge of £15 will be charged.
Both you and your substitute will be equally responsible to pay any balance due and your substitute will be required to purchase the appropriate travel insurance. If you curtail your holiday, 100% cancellation charges apply.
5 If you have a complaint: If you have a complaint during your holiday, please inform BOTH the supplier (e.g. Hotel) AND your driver/courier immediately who will do his/her utmost to resolve the problem. If the matter cannot be put right on the spot, you must complete a complaint report form which can be obtained from your driver/courier and follow up the matter in writing within 14 days of the completion of your holiday. Details of your complaint must be sent to The Tour Manager, Boon’s Calibre Travel, The Homestead, Ulting Road, Hatfield Peverel, Chelmsford, Essex, CM3 2LY quoting your booking reference, holiday destination and departure date. It is therefore a condition of this contract that you communicate any problem to the supplier of the service in question AND to the driver/courier whilst in the resort and complete a written report form. Failure to establish your complaint, in writing, immediately in accordance with the above procedure will mean that we cannot accept responsibility since we have been deprived of the opportunity to investigate and rectify the problem. Claims made after completion of the tour for which the supplier and driver/courier have not been informed and a complaint form has not been completed will not be entertained since no prior notice of the problem has been given and thus the opportunity to investigate/rectify the problem has not been given. (see OUR PROMISE TO YOU, item 5). Note: The “Client Satisfaction & Comment Forms” that we distribute at the end of your tour are feedback forms, NOT complaint report forms.