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YOUR AWARD-WINNING LOCAL COACH TOUR & EXCURSION OPERATOR |
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www.boons-holidays.co.uk |
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BOOKING HOTLINES...01245-382 397 & 07899-738 963 |
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Holiday & Short Break Fair Trading Agreement 2023/2024 YOUR CONTRACT WITH US Cont…
6 Statutory Authorities: Our brochures/leaflets are issued subject to applicable Acts of Parliament and Government Regulations and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tours run.
7 Conditions of Carriage: When you travel on an aircraft, train or ship, the conditions of carriage of that carrier apply and are subject to National and International conditions which may limit or exclude liability. Your contract made under the terms of this Fair Trading Agreement is subject to English (Scottish) law and jurisdiction. Should any coach journeys be operated by vehicles other than owned by our preferred Coach operator the specification may be different to that detailed in our brochures/leaflets. The Public Service Vehicles (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations as amended in 1990 & 2015 apply.
8 Other Terms: a) In consideration to other travellers, on a holiday you may not: (i) Bring a pet or other animal (except assistance dogs by prior arrangement), (ii) Play a radio or similar item on a coach, (iii) Smoke while on a coach (iv) Take calls from mobile telephones while on a coach, unless in an emergency (v) Make calls from mobile telephones while on a coach, unless absolutely necessary and it can be done without annoyance to others. b) You are responsible for ensuring that you are at the correct departure point at the correct time, we cannot be liable for any loss or expense suffered by clients because of their late arrival at any departure point. c) All listed excursions are included in the price of all holidays unless stated otherwise, refunds cannot be made to passengers not wishing to take part in included excursions. d) Admission fees and fares for attractions are not included in the price of the holiday unless otherwise stated in the tour description. e) Hold luggage must consist of no more than one medium sized suitcase per person (max size: 20” x 28”, max weight: 20 kilos), correctly labelled with a Boon’s Calibre Travel label. The desire to take additional items, such as collapsible wheelchairs, should be notified to the Boon’s Calibre Travel office in writing. Your driver will load your luggage on to the coach but it is your responsibility to ensure that it is actually loaded. We will only accept responsibility for loss or damage to luggage if it is as a direct result of improper handling by one of our staff. Please do not leave luggage or personal belongings on unattended coaches overnight, we cannot accept responsibility for loss or damage to items left in this way.
9 Rights of Refusal: Boon’s Calibre Travel reserves the unconditional right to refuse a booking, or terminate a client’s holiday in the event of unreasonable conduct which in Boon’s Calibre Travels opinion is likely to cause damage, distress, danger, or annoyance to other clients, employees, property, or to any third party. If you are prevented from travelling or continuing your holiday by such a termination, Boon’s Calibre Travels responsibility for your holiday ceases. Full cancellation charges will apply and Boon’s Calibre Travel will be under no obligation for any refund, compensation, or loss, which you may incur.
10 Infectious or Contagious Diseases: For the health and safety of our clients and staff, we cannot accommodate travellers who have an infectious or contagious medical condition. If you have had such a condition within 14 days prior to travel please let us know and supply a doctor’s confirmation to indicate that your condition is no longer contagious. Should you fall ill during your holiday please advise your coach driver and the hotel reception immediately. Infectious or contagious diseases can be passed on very quickly; in order to protect others we reserve the right to request that you and your party leave, or be confined to your room, if we believe that your condition makes this necessary. You will not be able to return home on the coach if you are still infectious/contagious on the final day of your holiday. Should you knowingly travel while infectious/contagious you may be held responsible for any resulting illness, expense or inconvenience caused to our clients, staff and/or any third party. If you are refused travel or asked to leave, full cancellation/curtailment charges will apply and we will not be held responsible for any expense you may incur. If you are confined to your room, no refunds will be made.
11 Holiday Insurance: We strongly recommend that you take out adequate insurance to cover you for cancellation, illness, personal injury, or death during the course of your holiday and take no responsibility for any expense incurred as a result of you having insufficient, or no, insurance protection. Please click here for additional information.
12 People with special needs: We accept bookings from people with special needs, however, any disability must be highlighted by forwarding a letter with all details to the Boon’s Calibre Travel office, please ensure that the letter is acknowledged. We stress that we cannot guarantee any requests that are made, but we normally find that most hotels respond favourably in such circumstances. If we are not informed in this way we cannot be held responsible for any inconvenience or costs incurred by the client and this may include our refusal to take you on holiday or to complete your holiday arrangements. Please note that 100% cancellation charges would apply in these circumstances. You should be aware that although many hotels cater for wheelchairs there still might be steps or stairs to contend with (this will also apply to places visited on excursions). We would strongly recommend that people with special needs do not travel alone unless they are totally self-sufficient. Our coach drivers will gladly give assistance when required, however, it is not possible for the coach driver, or fellow passengers, to become full-time carers for the duration of the tour. We regret that we are unable to accept bookings from customers whose special needs make them heavily dependant on others, unless they are accompanied by a dedicated travelling companion who will assist them throughout the tour. Should the decision to refuse a booking be disputed by the customer, a Doctors ‘Certificate of Fitness to Travel Unaccompanied’ will be required (at customers own expense). |